1. Why are medications priced as they are in Canada?

Canada has instituted mechanisms to control drug prices. These include Canada’s Patented Medicine Prices Review Board, an independent, quasi-judicial body, to regulate the introductory prices of new patented medication. In addition, there are various measures instituted at the provincial level, such as drug formulary management, which generally encourage the dispensing of generic version of the brand name drugs, reference-based pricing, price freezes, and limits on markups. These measures have been largely effective at controlling drug pricing.

2. Are Canadian Medications comparable to those sold in the United States?

Canada’s health care system is one of the best health care systems in the world. The Canadian government imposes extremely stringent regulations on the manufacturers of medications in our country, and Canada’s drug regulator, Health Canada, plays an active and effective role in ensuring that consumers have access to safe and effective drugs and health products.

3. Are all American Drugs available in Canada?

Medicines must be vetted for safety and approved for sale by Canada’s drug regulator, Health Canada, before they can be sold in Canada. In addition, some medications are available in Canada as a generic form of the drug. A “generic drug” is a bioequivalent – a chemical copy – of the original brand-name medication. It must be made with the same active ingredient(s), work the same way, and provide the same benefit(s) as the brand-name drug. There are also packaging requirements.  For example, Canada requires packaging and drug information be provided in both official languages: English and French. In addition, some brand medications are marketed and sold under a different brand name in Canada.

4. What is the difference between a brand name drug and a generic drug?

Once a drug patent has expired, other manufacturers can produce and sell a generic bioequivalent version of that medication. Greater availability of general alternatives, and market competition generally causes generic drugs to be significantly cheaper than their brand-name equivalent. A “generic drug” is a bioequivalent – a chemical copy – of the original brand-name medication. It must be made with the same active ingredient(s), work the same way, and provide the same benefit(s) as the brand-name drug. Generic drugs have the same active ingredient, strength, dosage form, and route of administration as the brand-name drug. In addition, all manufacturing, packaging, and testing sites must pass the same quality standards as those of brand-name drugs. In fact, many generic drugs are made in the same manufacturing plants as their brand-name equivalent.

5. Can you fill prescriptions from American doctors?

To fill a prescription medication order, Canadian pharmacies and pharmacists must receive a prescription issued from a Canadian licensed doctor. The Canadian Pharmacy can assist you if you need help finding a Canadian doctor for an independent medical review and the issuance of a valid prescription.

6. What information does The Canadian Pharmacy need from me so that my order will be processed as fast as possible?

– A Completed Health Questionnaire

– A Signed Customer Agreement Form

– A Completed Medication Order Form

– A valid original prescription from your current US physician

– A valid original prescription from a Canadian physician

The original prescriptions must be mailed to us. It can also be submitted by your physician on your behalf.

You may submit your sign up package to us in 1 of 3 ways:

– Submit them Online at www.thecanadianpharmacy.com

– Fax them to us toll free 1-866-795-5627

– Mail them to:

103-1780 Wellington Avenue, Winnipeg, Manitoba

The Canadian Pharmacy R3H 1B3

7. How do I pay for the medications?

The Canadian Pharmacy accepts American Express, Personal Cheques and INTERNATIONAL Money Orders.

8. Do I get charged a shipping charge for every prescription?

No. Shipping charges per package (not per drug) for prescription items.

9. How long will my order take to process?

Most orders are processed overnight and shipped the next business day, however, please allow up to 48 hours for processing of your order. For shipping via Canada Post’s XPRESSPOST service please also allow 7-10 business days to receive your prescription order.

10. What is the maximum amount of my prescription you can fill?

Three months. Any amount above this 3-month limit is not considered “personal use”.

11. Will you accept my Insurance Plan?

Unfortunately, some insurance plans will not accept claims from The Canadian Pharmacy. You will, however, be issued a receipt with your prescription that you may submit to your insurance company for re-imbursement.

12. Can I return my prescriptions and get a refund once I’ve received them?

Prescriptions that have been dispensed and shipped to the customer are not returnable to inventory under Canadian law. For this reason, all sales are final.

13. Is my personal information protected?

At The Canadian Pharmacy, safeguarding the confidentiality of your personal information is a primary concern. Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) prohibits us from releasing any customer’s personal, medical, or financial information to anyone other than the health professionals responsible for filling your prescriptions, without your written consent.

The Canadian Pharmacy pays close attention to the Security and Privacy of your Confidential Personal Information.

All online orders and other communications via The Canadian Pharmacy’s website are processed utilizing Secure Sockets Layer (SSL version 3.0 or higher) encryption which guarantees the privacy of all information being transmitted to The Canadian Pharmacy. Your data will not be intercepted by anyone elsewhere on the internet.

All information submitted via The Canadian Pharmacy’s secure website is encrypted before transmission to The Canadian Pharmacy’s Secure Customer Service Centre. Encrypted orders are not readable by anyone other than authorized staff at The Canadian Pharmacy.

The Canadian Pharmacy’s computer systems and networks are protected to prevent unauthorized traffic from reaching our internal network. The Canadian Pharmacy’s internal computer systems are never exposed to the internet and cannot be reached by unauthorized personnel.

If you have any further questions about our security measures, please email [email protected].

Customers must provide a valid prescription (from a physician licensed to practice medicine and prescribe medication in Canada) for each prescription medication requested. We will not provide any prescription medication without a valid Canadian prescription.

The Canadian Pharmacy specializes in chronic care medicines. We do not handle any habit forming or narcotic pharmaceuticals (known as scheduled drugs, or controlled substances). The Canadian Pharmacy does not dispense or ship any Narcotics or Controlled Medications such as benzodiazepines or amphetamines.

Orders can be placed for up to a three-month supply of medication (if a sufficient quantity has been prescribed for you by your physician).

The Canadian Pharmacy has a zero tolerance policy for SPAM. The Canadian Pharmacy does not engage in SPAM or direct advertising without permission through our adherence to strict Federal and Provincial Acts, regulations, and standards.

Unfortunately, there are many ways companies can obtain your private information (including your name, email, mailing address, etc.) without your knowledge by using viruses and spyware, and other techniques often without your knowledge or permission.

For more information regarding internet security, we encourage you to:

1. Review Microsoft Security Essentials Privacy Statement: https://privacy.microsoft.com/en-us/security-essentials-privacy
2. Talk to your Internet Service Provider (ISP). Ask if they provide protection from known viruses and spyware as part of their service to you.
3. Seek quality products and software to address your concerns with internet security.

The Canadian Pharmacy’s website is protected with SSL encryption to safeguard any and all information transmitted via our website.

The Canadian Pharmacy empathizes with your frustration with SPAM. The Canadian Pharmacy receives hundreds of SPAM messages every day, likely from the same groups that send you SPAM. Lawmakers must make a change if we are to keep this problem from getting even worse.

If at any time you have questions regarding our policies please don’t hesitate to contact us at: [email protected]

All parcels are shipped from The Canadian Pharmacy via Canada Post.

In most cases, your prescription order should arrive within approximately 10 to 14 business days. All refill orders should arrive within approximately 10 days. On occasion, products can take longer to deliver. Our best advice is to keep 30 days of your medication on hand at all times. Order 30 days in advance for all products.

Please contact our customer service center toll-free at 1-866-335-8064 to track your order. You may also contact us online at [email protected].

Standard shipping cost per package (not per drug). For example, the shipping charge for one prescription is $15; however, there will not be an additional charge to send a second prescription if it can be shipped in the same parcel. All reasonable attempts will be made to ship grouped orders in one parcel, to a maximum of two customers per parcel.

The Canadian Pharmacy also offers Expedited Delivery at a cost of $22.50. This expedited service should arrive in approximately 7 business days. If you have waited too long to order, please let us know that you require Expedited Delivery.

The Canadian Pharmacy accepts full responsibility for any loss or damage, unless the complication is clearly not our fault (i.e. we were provided incorrect information).